TERMS & CONDITIONS
Copyright Mad Academy Limited – all rights reserved. Mad Academy Limited is a registered trade mark.
DELIVERY TO YOUR DOOR
Your order will be carefully packaged and delivered by Royal Mail or carrier to the address specified on your order. We will endeavour to post out your goods within 7 working days.
Postage, packaging and handling is charged at £2.50 per item.
Orders over £50 will be deliver Without the Postage, packaging and handling charge.
KEEPING YOU INFORMED
If, for any reason, an item is temporarily unavailable, we will hold your order until we have new stock and advise you accordingly. If, for any reason, an item becomes permanently unavailable, we will notify you of this fact immediately.
HOW TO PAY
Payment in advance is required for all orders. Internet orders, just complete the checkout process. We accept PayPal
There are no hidden additional charges.
We do not store your credit or debit card details.
A sale agreement exists once we accept your order online.
Further confirmation will be provided upon despatch by way of a delivery note enclosed in your package. We reserve the right to refuse an order without giving a reason, or to attach extra conditions before accepting your order. Once your order has been finalised and payment made, we are usually unable to prevent the order being despatched, and cancellation will involve you returning the order to us.
RIGHT TO CANCEL
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days without giving any reason. We would, however, be grateful to learn of your reasons for cancelling.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform Mad Academy Limited of your decision to cancel your order by a clear statement (e.g. an e-mail).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Call our Customer Service team on 0333 335 0354 and ask for our address.
We are here Monday to Friday, 9am-5pm.Charges may vary from different networks and mobiles.
The goods (plus any free gifts you received with the order) must be returned unused and with the original packaging (in good condition). You must ensure that you take reasonable care of the goods, whilst in your possession and in transit to us.
EFFECTS OF CANCELLATION
If you cancel this contract, we will reimburse to you all payments received from you, excluding the costs of delivery. We may make a deduction from the reimbursement for loss in value of any products supplied, if the loss is the result of unnecessary handling by you.
We will make reimbursement without undue delay and not later than 14 days after the day we receive back from you any products we have supplied, or (if earlier) 14 days after the day you provide evidence that you have returned the products.
We will make reimbursement using the same means of payment as you used for the initial transaction, you will not incur any fees from Mad Academy Limited as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You will send the products back to Mad Academy Limited without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the products before the period of 14 days has expired. We will bear the cost of returning the goods. You are only liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the products.
PROOF OF POSTING
We would recommend that you obtain a ‘Certificate of Posting’ from the Post Office (free) so that, in the event your parcel fails to reach us, you can claim for any loss against the Post Office (see Post Office Terms and Conditions for specific details).
Mad Academy Limited can take no responsibility for any return parcels not received by us.
If you do not require an exchange and, where all other conditions have been satisfied (e.g. you have returned the unwanted item unused and with its original packaging), goods are refunded within 14 days.
If, for any reason, an item you have ordered is not available, we may send you a close alternative product of similar type and value. If you decide not to keep this product simply return it (unused and in its original packaging) free of charge. For further clarification, please contact Customer Services on 0333 335 0354. We are here Monday to Friday, 9am-5pm.
PROMOTIONAL / FREE GIFT SUBSTITUTION
At times of high demand, it may be necessary to substitute an advertised promotional pack or free gift with one of equal or greater value.
PROMOTION, DISCOUNT, VOUCHER AND DEAL CODE TEMRS AND CONDITIONS
Each promotion, discount, voucher or deal code (promo code) consists of a unique number or text that has a certain value or discount amount attached to it.
Most online promo codes are linked to the e-mail address of the account to which they are sent, and this e-mail address should be used to log in and use the codes. Using another email address may result in failure to activate the code.
All promo codes are valid for a certain time period, and cannot be used after the expiry date.
Promo codes cannot be used for already open orders.
Any balance remaining after using a promo code must be paid during checkout.
If the value of goods in the basket is less than the promo code value, no refund or credit will be issued for the difference.
Only one promotion, discount, voucher or deal code may be used per order.
Promo codes are not exchangeable for cash.
The promo code discount may apply to certain products or product categories.
A minimum spend may apply in order for the promo code to be activated.
Each promo code is provided once, and no compensation for loss, including (accidentally) erasing e-mails can be provided.
Unauthorized or fraudulent use of promo codes will result in cancellation of discount.
PERSONAL DETAILS & DATA PROTECTION
Any personal information which you provide to us will only be used for the following purposes:
- processing your orders
- statistical analysis and survey purposes to improve this website and our services
- to highlight website content for you
- to administer this website
- advertising or marketing business activity, goods and/or services and promoting public relations, but only in connection with Mad Academy Limited
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
We will not release your Personal Information to any company outside of Mad Academy Ltd for mailing or marketing purposes. However, you should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and/or user information, we are entitled do so.
We may occasionally monitor telephone calls for staff training purposes to ensure that you receive the best possible service.
When you place your order and we, as the supplier, accept that order, both parties agree that the order has been placed with, and will be supplied from our premises in Surrey.
ACCEPTANCE OF TERMS AND CONDITIONS
By placing your order you accept to be bound by the above terms and conditions. Mad Academy Limited reserves the right to change these terms and conditions once a catalogue expires.